HOW DO I RETURN SOMETHING?

From anywhere in the world, post your item(s) to;

    FINIS Returns Department
    Locked Bag 4, Bundall Business Hub
    BUNDALL QLD 4217
    AUSTRALIA

    • We recommend sending your items to us with tracked postage, so you can follow it's homeward journey back to us here in Australia
    • Please include your original packing slip OR a note including your name and order number
    • We will provide you with a refund when we receive your return item(s)
      • Please note that the refund process may take up to TWO WEEKS for funds to be transferred to the card that original purchase was made
      • Once your refund has been processed, you will receive a refund notification via email 
    • To reorder the correct size or cut, pop online to finisaustralia.com 
    • ✂----------- PLEASE take care when opening your parcel with scissors, as we cannot accept returns on swimwear damaged when cutting through the bag! -------✂----

    If you are returning your items from within Australia, we recommend using this simple Aus Post returns method: returns.auspost.com.au/jolyn-australia

      WHAT ABOUT EXCHANGES?

      • We don’t facilitate exchanges
      • Return swimmers as per return instructions above
      • Place a separate order for your new item(s) at finisaustralia.com
        • This is the fastest way for you to get your new suit 
        • Your new order will be shipped the next business day
        • This way our stock levels stay right so you can get the togs that you want

      WHAT IS OUR RETURNS POLICY? 

        • Item(s) can be returned within 30 days of purchase
        • Item(s) must be unworn/unused, unwashed and free of stains/odours
        • Swimwear Tags and hygiene liners must be attached and intact
          • Please try on swimmers over underwear
        • If above requirements are not met, store credit/refund will not be issued
        • Please note that we do not accept returns of swimwear that has been printed on (team logos, etc.)
        • Please note items with logo work cannot be returned/exchanged. No exceptions

      WHAT WOULD CAUSE AN ITEM TO NOT BE RETURNABLE?

      • Please note items with logo work cannot be returned/exchanged. No exceptions
      • Items / suits will be refused and mailed back to the shipping address of the original order if returned with:
        • No tag
        • No hygienic liner
        • Signs of item being worn, washed, used, or tried on without underwear
        • Stains and/or odours
        • Suit has a logo

      WHAT IF I PURCHASED AT A POP UP SHOP?

      • Contact us and let us know
      • Return your order as per return instructions above
      • Include a note with your name, email address and contact number 
      • We will provide you with a store credit to find some products that you LOVE 

      WHAT ABOUT SHIPPING COSTS?

      • The cost of shipping is not our responsibility, as much as we wish it were free for everyone 
      • Please note that in no circumstances do we pay for import or duty fees for international shipments 

      WHAT IF I WAS SENT THE WRONG ITEM?

      • If we made an error in your order, WE'RE VERY SORRY!!
      • Unfortunately we are all human and sometimes mistakes do happen 
      • Please email us and let us know
      • If the error is our fault, we will organise a refund for your shipping costs up to $15, and correct our mistake to the best of our human powers

      IS THERE WARRANTY ON MY ITEMS?

      • Our factories take pride in in providing top quality garments 
      • Our fabric and stitching is top quality 
      • We provide a six (6) month warranty on all stitching 
      • If you pop a stitch, send us a photo of the faulty garment at and let us know
      • Follow the returns instructions above and include a note with your name, email address, contact number and order number (if you know it) 
      • We will get a repair on your garment or a replacement garment to you as soon as possible 
      • Please allow 3-4 WEEKS for this process 
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